Quality Awards, Trophies, Plaques & Business Gifts

Frequently Asked Questions

What is the difference between Lasercraft’s acrylic awards and others on the market?

Lasercraft awards are individually hand made with the highest precision and highest quality optical grade acrylic and can also be custom made to suit the customers design.

What timber do you use?

Bubinga (African rosewood), Tasmanian Myrtle, New Guinea rosewood, Rock Maple.

How exactly are Lasercraft’s products the highest quality available on the market?

They are hand made by Experienced Craftsmen. Only the highest quality materials are used.

Can I custom design a product from scratch?

Yes, within our scope but we endeavour to meet our customers’ expectations and design needs wherever possible.

Can I send a brief for Lasercraft to provide a design recommendation?

Yes. If you give us an idea of the text you would like to go onto your awards we will have our graphics department prepare concepts for your perusal. We can also offer any suggestions if you are unsure.

What artwork files will I need to provide?

All logos need to be supplied in eps (vector) format, if this is not possible high resolution files will be sufficient. Text/content can be supplied in either email or word document.

What guarantee do you provide on your products?

Lifetime workmanship guarantee.

What technology and machines do you use for etching? What training do your operators undertake to optimise quality?

Lasercraft use the latest laser engraving and UV colour print technology, operators have been trained by qualified technicians.

Do I get a discount for higher volume orders?

Yes, we discount for higher volume orders.

Why do I need to request a quote for some orders rather than purchasing online through the shopping cart?

Personalisation (engraving and colour printing) is individual to each product. We also take into consideration multiple product designs within the same order.

How quickly will my order be processed?

Regular processing time from start to finish can be around 10 working days depending on volume required, but speak to us if you have a special request or need your products urgently

How will my order be shipped?

Via TNT or express post

Can I have my order processed in advance while I am waiting for names and titles of award winners to be determined?

Once the order is processed, we can produce your awards while we wait on the individual name for each product or category, as it is often the case that the recipient names are not known until the very last minute so to have the product prepared and waiting helps with a speedy turnaround.

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